GLOBAL INFRASTRUCTURE SERVICES DEPARTMENT Position : Solution Architect Job Responsibilities: Responsible for understanding customer needs, and designing computer, network and storage systems that allow customers to implement systems for their technology business applications. Perform system, storage and network modeling, analysis and planning to implement a solution that will meet business needs within financial budget guidelines, finding best solutions and prices to meet business requirements Interface and coordinate tasks with SME. Collaborates with Project Managers and SME to provision estimates, develop overall implementation solution plan, and serve lead as required, to implement installation, customization, and integration efforts Presents and translates the design to customers to ensure the design will meet the customers’ requirements. Oversee aspects of project life cycle, from initial kickoff through requirements analysis, design and implementation phases for projects within solution area Reviews and analyzes current technology infrastructure and its ability to support strategic objectives of customer. This includes working with all departments within an organization to assist in the improvement of business processes, testing systems to ensure functionality is satisfactory and recommending new systems or product upgrades. Provide quality assurance for services within solution area Work with SME to establish professional development needs for practitioners in solution area Mentor and guide junior and intermediate technical resources Requirements: Years of Experience: 7+ years Education: B.S. Computer Science or Information System Skills: Network, Storage, Wintel, Unix, VMware, Citrix Certification: Cisco, EMC, Microsoft, VMware, Citrix Position : Production Operations - Team Leads Job Responsibilities: Communication: Communicate SEV1 incidents and potential SEV 1 incidents to the GCC Service Manager Communicate to directs and senior management any outstanding/potential issues that occur during the shift. (written format) Assume Leadership role and document SEV1/SEV2 events during the shift for turnover to next shift; which includes any threats to Service Level Agreements/Objectives Performs and Leads shift to shift turnover Conducts direct Client Interaction Task Management: Facilitate problem solving and collaboration / Action Plan Map the manpower needs for team and participate in the recruitment process. Manage time-off to ensure business requirements are met Ensure daily assignments are completed on-time Manage and distribute workload accordingly Facilitate on the job training requirements Perform quality checks of team's output to ensure high standard of Quality Ensure team is using best practices with regards to Production Operational functions supported Ensure appropriate level of documentation is created and readily available Growth and development of team members: Assure that the team members have the necessary education and training to effectively participate on the team Coach and help develop team members Encourage creativity, risk-taking, and constant improvement Participate actively in the appraisal process for team members; including employee development plans and disciplinary actions Facilitate a healthy and positive work environment: Lead by setting a good example (role model) - behavior consistent with words Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort Recognize and celebrate team and team member accomplishments and exceptional performance Maintain healthy group dynamics Strive for team consensus and win-win agreements Intervene when necessary to aid the group in resolving issues Requirements: Reporting Structure: The Production Operations Team Lead reports directly to the Production Manager of the Production Processing Support group at AIG Global Services. Purpose: The purpose of Team Lead is to provide technical assistance, communicate outages and or potential outages with senior management. Provide leadership and task guidance to team members. Position : Technical Specialist Enterprise IT Security Job Responsibilities: Research, analyze, recommend and implement new products, technologies, applications, and /or services as needed to ensure the integrity of the corporate IT environment Oversee the design and development of advanced implementations Ensure that operational processes and controls are in place and functioning as needed Serve as subject matter expert on matters of Enterprise IT Security, including specific technology focus Lead project development and implementation, may also serve as project resource Create security project documentation May instruct, direct and check the work of less experienced staff Perform related duties as assigned or requested Requirements: 10 years overall IT experience including 6 years data security or related experience Knowledge of advanced security software products, techniques, processes and vendors Knowledge of current IT security concerns and changes in technology as they relate to the corporate IT environment Experience with multiple platforms in a multi-national enterprise environment Program Management skills Knowledge of one or more of the following: Firewalls, Platform Security (Windows, Unix, Linux, Mainframes), VPNs, IPS/IDS systems, Security Compliance Tools, Vulnerability Management Tools Written and verbal communication skills knowledge of relevant security related areas including : UNIX, Networks, Telecommunications, Intranet, Firewalls and /or LDAP knowledge of security software, databases and client server technology and applications Project management skills Financial Services Industry experience preferred Position : Computer Operator – 24x7  Job Responsibilities: Operate computer room equipment to ensure processing schedule meet target availability Perform computer room housekeeping and compile system performance statistics leading to improve of operating environment Control Tape/media movement and inventory Execute daily batch jobs Manage Computer Room Security and compliance Resolve and/or escalate problems arising from computer operation Requirements: Ability to execute daily computer operation activity Ability to resolve and/or escalate problem arise from operation problem Computer room environmental housekeeping and security meet compliance requirement Control equipment movement in computer room Control visitor access to computer room Fulfill administrative and reporting requirements Helpdesk support Position : Trainee System Engineer  Job Responsibilities: To execute, monitor and batch cycles and print jobs in timely manner To raise trouble ticket and incident reports for all incidents encountered during operations support To escalate to the next level support if incidents cant be resolved within SLA To provide suggestion and recommendations to improve service delivery Service Level Agreements (SLA) based operation Service operation window is currently night shift To server as point of contact to communicate and coordinate with vendor and customer for incident reporting and resolution (where necessary) Willing to work Night shift Position : Junior System Engineer (permanent night shift)  Job Responsibilities: To execute, monitor and batch cycles and print jobs in timely manner To raise trouble ticket and incident reports for all incidents encountered during operations support To escalate to the next level support if incidents can’t be resolved within SLA To provide suggestion and recommendations to improve service delivery To server as point of contact to communicate and coordinate with vendor and customer for incident reporting and resolution (where necessary) Continuously upgrading and learning various skill set required for successful job delivery and for career advancement Service operation window is permanent night shift Position : System Engineer - Engineering Job Responsibilities: Responsible for managing account servicing requests including adding, modifying, and deleting accounts in UNIX/LINUX/Wins platforms. Privileges access management within systems directories and applications throughout our client’s environment.   The security analyst will be tasked with ensuring service level agreements are met, and least-privilege principals are applied.   Responsible for performing information systems security administration tasks in accordance with the company’s established IT & Corporate policies and procedures. Functional Area Skills/Knowledge: UNIX (Solaris 9 and above), Linux (Suse & Red Hat) Network and application security exposure. The following experience is an added advantage:- UNIX scripting knowledge and experience Experience with intrusion detection/ prevention systems, knowledge in IDS tools such as SOC, ISS and performing system security investigation Experience with UNIX CA eAC (eTrust) Experience in RAS, Juniper SSL-VPN technology and Secure Id Experience in ticketing systems such as Remedy & Service Now Experience in eDMZ PAR & eGuard Post Accredited information security certification such as below are added advantage:- Unix Level 1, 2 & 3 Certified Information Systems Security Professional (CISSP) Requirements: Min 3 years experience in system administration in UNIX / LINUX platform such as account management, access control and privilege management. Fluent in English (both written and oral). Willing to work on Shift (5x24) and on Malaysian Holidays. Willing to do on-call support. Applicants must be willing to work in Malaysia - Bukit Jalil. Position : System Engineer - Webhosting Job Responsibilities: Adherence to pre-defined processes and procedures Provides real-time troubleshooting, fixing and escalation of Web server problems. Coordinate with various parties or vendors to resolve Web server issues Constantly look into enhancements to improve Web services reliability Carry out real time updates of status and activities into the Incident & Change ticketing system Suggest and implement improvements to operation and service delivery Strong in technical support and troubleshooting skills Must be able to work shift. (Morning shift & Afternoon shift Requirements: Relevant to 3 years working experience with One or Two of the following product: IBM WebSphere Application Server, IBM WebSphere MQ, Apache TOMCAT, CA SiteMinder Relevant working experience with application implementation services running on the following platforms: SUN Solaris, Micosoft Windows & SuSE Linux Good command of written and spoken English Good communication and interpersonal skills Self-starter, able to work with minimal supervision Able to perform under pressure Position : System Engineer - Server Support  Job Responsibilities: Ensure all responsible work activities are accurately executed to meet with AIGGS technology and process standards, OCIO/AIG directives and standards, as well as the requirements and comments set for compliance, audit and SOX. Evaluating, installing, customizing, maintaining, ongoing enhancing, patching and upgrading, trouble shooting, monitoring, tuning, backup / recovery planning and capacity planning related Wintel IT infrastructure according to the functional area as well as deriving and maintaining related installation / usage guidelines. Provide technical services, guidance, training to staff 4. Control, support and implement projects related to the respective functional area. Initiate new items or changes to improve overall efficiency and effectiveness for the respective functional area in terms of both cost and technology. Position : Storage Senior System Engineer  Job Responsibilities: Provide operational support of the EMC/Brocade SAN environments including on-call responsibilities. Position requires knowledge of the EMCDMX/VMAX and BrocadeSAN product set including all of the following tasks: provisioning, upgrades, patching, working knowledge of WinTel and Unix platforms. Must be able to troubleshoot Level 3 problems, zoning, provisioning and deprovisioning SAN allocations. Must have communication and documentation skills. Off hours and weekend work will be required. EMC Certification preferred Position : System Administrator - Unix Job Responsibilities: Experience supporting IT infrastructure in a large organization 3+ years Sun Solaris, 8, 9 and 10 system administration 2+ years of Veritas Volume manager/File system administration 2+ years experience supporting and administering Sun and Veritas clusters on various platforms Experience supporting Sun and Fujitsu Hardware include various remote console facilities 2+ years administering and supporting SunMail or Sendmail environments SAN technologies support , EMC preferred Ability to develop automation processes using UNIX shell/batch scripting languages Sun/Solaris certification or relevant experience preferred Strong basic network skills; Ability to work independently ; Strong troubleshooting skills Knowledge of SUSE Linux 9, VMWARE ESX Server, Windows a plus Knowledge of third party support utilities such as Networker Enterprise Backup, CA TNG Unicenter, Symantec Enterprise Security Manager and Symantec Intruder Alert Requirements: Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent. At least 3 year(s) of working experience in the related field is required for this position Position : Senior System Administrator - Wintel  Job Responsibilities: This position has the responsibility to provide all OS and hardware support including, but not limited to break/fix, operating system patches, working with the customer and other AIGT teams to identify and resolve performance and availability issues. On call rotation is required Microsoft Server certification is required. A working knowledge of Microsoft Clustering, Active Directory and VMWare is required. Certifications in these disciplines are a plus. The ability to function in a large scale production environment and to follow all required processes. Strong written and verbal communication skills are required. Strong customer service skills are essential. Applicants must possess the logic required to analyze and resolve highly complex technical and business problems. The ability to interpret server logs and work with support vendors to resolve issues is essential. Requirements: Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent. At least 5 year(s) of working experience in the related field is required for this position Position : Account Manager - Service Delivery  Job Responsibilities: Act as primary focus for communications regarding AIG Global Services products and services. Work with customers to develop and maintain strategic partnerships. This requires knowledge of the client’s portfolio, services received, business direction and future support needs. Provide proactive input regarding the service capabilities and technology direction. Work with all appropriate levels within the customer organization (i.e., O&S Executives, CIO, IT Officer, Directors, Project Managers, etc.) Participation in regular client planning and review meetings. Understand technologies involved and assess inter-dependencies and requirements. Work with the various internal groups to resource the projects. Act as a point of escalation to resolve service and support issues. Prepare ad-hoc management requests for status and plans. Requirements: Experience 6 years in an Information Technology domain or related support function including: 2 Years with a significant customer support component to the role. Experience with resource, service level management, and/or vendor (service provider) management. Experience leading global resources and teams. Knowledge and Skills Advanced emerging Information Technology knowledge. Proficient Customer Relationship and Service Delivery Management skills. Advanced communication, problem solving, presentation and documentation skills. Proficient knowledge of infrastructure technologies and understanding of network, open systems, mainframe and security. Proficient project management and process skills. Proficient knowledge of Information Technology Infrastructure Library (ITIL) framework and practices. Position : Wintel Engineer – Level 2 Engineering (Permanent Night Shift) Job Responsibilities: To provide design and implementation support for Open Systems environment specializing in Windows OS Work with a team of engineers to act as Level 2 engineering resource - Design basic and moderately complex systems meeting client needs - Ensure compliance to technical standards - Work with other groups to ensure solution works across technical domains Participate in client design sessions Work with project managers to estimate and forecast effort and tasks Participate in the planning phase of Release Management Participate in handover to operations teams, including documenting designs and operational requirements Update the Configuration Management DB after a CI is affected by a change Provide training to Level 1 engineering staff Undertake special assignments and projects as instructed Experience in SAN and Citrix Technology Have a good understanding on ITIL processes Good knowledge on Microsoft Technology Requirements: More than 3 years in supporting level 1 and/or level 2 Windows platform in a large organization. Good experience in supporting Active Directory, VMWare ESX and Microsoft Clustering. Position : Wintel Engineer – Level 3 (Operations) Job Responsibilities: To provide systems administration, maintenance, and support for Open Systems environment specializing in Windows OS Work with a team of engineers to act as Level 3 support for servers - Troubleshoot incidents escalated from Level 2 support - Act as the primary point of contact in high-severity incidents - Work with other groups to restore service in accordance to the established SLA for the incident. Examples of other groups are Backup, Messaging, Network, Production Support, Middleware, DBA, etc. Participate in an on-call rotation to provide weekend support coverage Participate in Changes Management to perform upgrades, patches, and hot fixes Participate in the planning phase of Release Management Participate in cross training with other specialized areas such as server lockdown and anti-virus support Update the Configuration Management DB after a CI is affected by a change Ensure enterprise servers are compliant to various corporate standards Keep up-to-date the procedures and processes for the group. Draft new ones when emerged. Provide training to Level 2 support staff Undertake special assignments and projects as instructed Participate in the business unit country DR exercise Experience in SAN and Citrix Technology Have a good understanding on ITIL processes Good knowledge on Microsoft Technology Requirements: More than 5 years in supporting level 3 Windows platform in a large organization. Good experience in supporting McAfee products, Active Directory, VMWare ESX and Microsoft Clustering Position : Wintel Engineer – SME/Specialist (Operations) Job Responsibilities: To provide systems administration, maintenance, and support for Open Systems environment specializing in Windows OS Work with a team of engineers to act as SME support for servers - Troubleshoot incidents escalated from Level 3 support - Act as the primary point of contact in high-severity incidents - Work with other groups to restore service in accordance to the established SLA for the incident. Examples of other groups are Backup, Messaging, Network, Production Support, Middleware, DBA, etc. Participate in an on-call rotation to provide weekend support coverage Participate in Changes Management to perform upgrades, patches, and hot fixes Participate in the planning phase of Release Management Participate in cross training with other specialized areas such as server lockdown and anti-virus support Update the Configuration Management DB after a CI is affected by a change Ensure enterprise servers are compliant to various corporate standards Keep up-to-date the procedures and processes for the group. Draft new ones when emerged. Provide training to Level 3 support staff Undertake special assignments and projects as instructed Participate in the business unit country DR exercise Experience in SAN and Citrix Technology Have a good understanding on ITIL processes Good knowledge on Microsoft Technology Requirements: More than 7 years in supporting level 3 Windows platform in a large organization. Good experience in supporting McAfee products, Active Directory, VMWare ESX and Microsoft Clustering